Last Updated: March 2026  ·  This policy applies to masflor.com, operated by MASFLOR LLC.

This policy covers returns and refunds for all orders placed on masflor.com. If you have a question about a specific order, contact us at infos@masflor.com before shipping anything back.

Our Return Commitment

✅90-day return window from the date of delivery
✅Free return shipping on all approved returns — we provide a prepaid label
✅No restocking fees — ever
✅Full refunds including original shipping and handling fees
✅No return required for defective, damaged, or incorrect items

Return Eligibility

You may return any item within 90 days of the delivery date. We accept returns on both defective and non-defective products, provided the item is in new or like-new condition.

How to Request a Return

  1. Contact us first: Email infos@masflor.com or call +1 203 713 4071. If your item arrived damaged or defective, include clear photos and a brief description of the issue.
  2. Wait for approval: We will review your request and send return instructions. Do not ship the item back until you have received written approval from us.
  3. Ship the item: Once approved, use any trackable and insured carrier (UPS, FedEx, USPS, etc.). A valid tracking number is required for all returns.

Return Shipping Costs

  • For defective, damaged, or incorrect items — we cover all return shipping costs and provide a prepaid return label at no charge.
  • For change-of-mind or non-defective returns — we also provide a free prepaid return label on all approved returns.

Refund Process

Once we receive and inspect your returned item — within 72 hours of receipt — your refund will be processed within 7 business days. You will receive a full refund, including original shipping and handling fees. We do not charge restocking fees under any circumstances.

Defective, Damaged, or Incorrect Items — No Return Required

If your item arrived defective, damaged in transit, or not as described, you do not need to return it. Email us at infos@masflor.com with the following:

  • Your order number
  • A clear photo of the issue
  • Whether you prefer a replacement or a full refund

We will send a replacement or issue a full refund — whichever you choose.

Cancellations

If you need to cancel an order, contact us as soon as possible at infos@masflor.com or +1 203 713 4071. Orders can be canceled at no charge before they ship. Once an order has shipped, our standard return process applies.

Contact Information

For any questions about a return, refund, or this policy, please contact us:

📍Address: 11211 Delbert Rd, Parker, CO 80138, USA
✆Phone: +1 203 713 4071
✉Email: infos@masflor.com
🕐Business Hours: Monday – Friday: 9:00 AM – 6:00 PM MT  |  Saturday – Sunday: Closed