Warranty Policy
All products sold on masflor.com are covered under the original manufacturer's warranty. MASFLOR LLC is an independent authorized retailer — we do not issue our own manufacturer warranties, but we actively assist you in filing and resolving warranty claims with the brand.
Manufacturer Warranty Coverage
Warranty periods and terms vary by brand and product. The table below reflects general warranty coverage for the brands we carry. Always check your product's documentation or the manufacturer's website for the exact terms that apply to your specific item.
| Brand | Product Category | Warranty Coverage |
|---|---|---|
| Yardistry | Cedar pergolas & gazebos | 1-Year Limited Warranty on materials and workmanship |
| PatioWell | Pergolas & outdoor structures | 1-Year Limited Warranty on frame and components |
| Patioslife | Hardtop gazebos & pergolas | 1-Year Limited Warranty on frame and canopy |
| Keter | Resin storage sheds & deck boxes | 1-Year Limited Warranty; some products include extended coverage — see product page |
| POLYWOOD | Outdoor furniture | 20-Year Residential Warranty on lumber; 3-Year on hardware and accessories |
What Warranties Typically Cover
- Defects in materials or workmanship under normal residential use
- Structural failures that occur during the warranty period
- Missing or damaged components present at the time of delivery
- Manufacturer defects identified after assembly
What Warranties Typically Do Not Cover
- Damage caused by improper assembly, installation, or use
- Normal wear and tear, fading, or weathering over time
- Damage from extreme weather events, accidents, or misuse
- Modifications or alterations made to the product after purchase
- Cosmetic damage that does not affect function
- Commercial use of products rated for residential use only
- Damage caused by failure to follow the manufacturer's care and maintenance guidelines
How to File a Warranty Claim
Contact us first — we will coordinate with the manufacturer on your behalf so you do not have to navigate the process alone.
- Step 1 — Contact us: Email infos@masflor.com or call +1 203 713 4071 with your order number, a description of the issue, and photos where applicable.
- Step 2 — We review your claim: We will assess your claim and confirm whether it falls within the manufacturer's warranty coverage.
- Step 3 — Resolution: Depending on the issue and the manufacturer's terms, we will arrange a replacement part, a full product replacement, or a refund. For defective items, you generally do not need to return the product.
Defective Items — No Return Required
If your product arrived defective or developed a fault covered under the manufacturer's warranty, you do not need to ship it back to us. Email infos@masflor.com with your order number, a clear photo of the issue, and your preferred resolution (replacement or refund). We will handle the rest.
Independent Retailer Disclaimer
MASFLOR LLC is an independent authorized retailer. Brand names (Yardistry, PatioWell, Patioslife, Keter, POLYWOOD, and others) are trademarks of their respective owners. MASFLOR LLC is not affiliated with, endorsed by, or sponsored by any brand listed. Manufacturer warranties are issued by and are the responsibility of each respective manufacturer. MASFLOR LLC facilitates warranty claims as a service to our customers but is not the warranty provider.
Contact Us
For warranty questions or to open a claim, please contact us: